At The Scent Guy, we are committed to your satisfaction. If for any reason you are not completely happy with your purchase, we offer the following return and refund policy:
- Returns: We accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused and in the same condition that you received it, with its original packaging intact.
- Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
- Exchanges: If you need to exchange an item for a different scent or product, please contact us at support@tsgscents.com and we will arrange the exchange.
- Non-Returnable Items: Gift cards and any items marked as final sale cannot be returned or refunded.
- Shipping Costs: Shipping costs for returns are the responsibility of the customer unless the item is defective or damaged upon arrival.
If you have any further questions, please feel free to reach out to us at support@tsgscents.com.